Refund policy
Last updated: August 7, 2026
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This Policy applies to all purchases made via the website operated by Emesel Limited (trading as Deathmetl). This policy operates alongside your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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## 1. Right to Cancel (14-Day Cooling-Off Period)
Under UK law, you have the right to cancel your purchase within 14 calendar days without giving any reason.
* Cancellation Window: The cancellation period expires 14 days after the day on which you, or a designated third party (other than the carrier), receive physical possession of the goods.
* How to Exercise the Right: You must inform us of your decision to cancel by sending a clear statement via email to emeselltd@gmail.com or by writing to our registered office address:
Emesel Limited (t/a Deathmetl)
2 Maltin Lane, Feather Street,
Flint, Flintshire, CH6 5AG, United Kingdom
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## 2. Conditions for Returning Goods
To be eligible for a full refund under the 14-day cancellation right, returned products must meet the following criteria:
* Unopened & Unused: Products (including alcoholic beverages) must remain unopened, unsealed, and in their original packaging, with all tamper-evident seals and labels intact.
* Reasonable Care: You are required to take reasonable care of the items while they are in your possession.
### Exceptions & Non-Returnable Items
The statutory right to cancel does not apply to:
* Products unsealed after delivery that are not suitable for return due to health protection or hygiene reasons.
* Perishable items or goods liable to deteriorate rapidly.
* Custom-made or personalized items.
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## 3. Age Verification & Delivery Refusals
In compliance with the UK Licensing Act 2003 and Section 2 of our Terms of Service, we enforce a strict Challenge 25 policy.
* Failed Verification: If valid photo identification (such as a passport or driving licence proving age 18+) cannot be provided upon delivery, or if age verification fails, the courier will refuse delivery and return the package to us.
* Non-Refundable Shipping Costs: In cases where delivery is refused due to a failure to provide valid age verification, original delivery charges and return carriage costs will not be refunded.
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## 4. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect under the UK Consumer Rights Act 2015:
1. Notification: Contact us within 48 hours of delivery at emeselltd@gmail.com.
2. Evidence: Include your order number and attach clear photos showing the damaged/defective product, the outer shipping box, and the shipping label.
3. Remedies:
* Within 30 Days: If reported within 30 days of receipt, you are entitled to an immediate full refund or a replacement (subject to stock).
* Return Shipping: We will cover reasonable postage costs for returning faulty or damaged items, or arrange collection where applicable.
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## 5. How to Send Returns
1. Contact Support: Always email emeselltd@gmail.com prior to sending items back to request return authorization and instructions.
2. Secure Packaging: Ensure the items are securely packaged to prevent damage during transit.
3. Return Address:
Deathmetl Returns
2 Maltin Lane, Feather Street,
Flint, Flintshire, CH6 5AG, United Kingdom
4. Postage Costs: Unless the product is faulty or damaged, you are responsible for paying your own return shipping costs. We strongly advise using a tracked delivery service, as we cannot issue refunds for items lost or damaged in return transit.
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## 6. Refund Processing
* Inspection: Once your return is received and inspected, we will send an email confirming receipt and approval status.
* Timeline: Approved refunds are processed back to your original payment method (via Shopify Inc.) within 14 calendar days of receiving the returned items (or proof of return postage).
* Value Deductions: We reserve the right to make a deduction from the refund if the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and functioning.
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## 7. Contact Details
For any queries regarding returns, cancellations, or refunds:
* Trading Name: Deathmetl (Emesel Limited)
* Company Reg Number: 14168153 (England & Wales)
* Registered Office: 2 Maltin Lane, Feather Street, Flint, Flintshire, CH6 5AG, UK
* Contact Email: emeselltd@gmail.com